Guest Relations Executive

Talentmate; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company is seeking a Guest Relations Executive to enhance guest satisfaction by providing high-quality customer service. This role involves greeting guests, managing check-ins, handling inquiries, and ensuring a positive experience, requiring strong interpersonal skills and a degree in hospitality.

Qualifications

• Experience in customer service or guest relations role is preferred.
• Excellent communication and friendly demeanor required.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage guest check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints promptly.

Skills

Communication

Interpersonal Skills

Organizational Skills

Multitasking

Education

Bachelor's degree in hospitality management or related field

Tools

Hotel management software

Job description

A Guest Relations Executive plays a pivotal role in ensuring the satisfaction and delight of guests from the moment they arrive at an establishment. Tasked with providing high-quality customer service, the Guest Relations Executive serves as a bridge between the guests and the hotel or resort's management, ensuring all their needs and concerns are promptly addressed. This role demands strong interpersonal skills, a professional demeanor, and the ability to handle situations tactfully. As the face of the company, the Guest Relations Executive is responsible for creating a welcoming and hospitable environment, thus enhancing the guest's overall experience and encouraging loyalty and repeat visits.

A Guest Relations Executive plays a pivotal role in ensuring the satisfaction and delight of guests from the moment they arrive at an establishment. Tasked with providing high-quality customer service, the Guest Relations Executive serves as a bridge between the guests and the hotel or resort's management, ensuring all their needs and concerns are promptly addressed. This role demands strong interpersonal skills, a professional demeanor, and the ability to handle situations tactfully. As the face of the company, the Guest Relations Executive is responsible for creating a welcoming and hospitable environment, thus enhancing the guest's overall experience and encouraging loyalty and repeat visits.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage guest check-in and check-out processes efficiently and courteously.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with various departments to meet guest requirements and ensure satisfaction.
• Maintain comprehensive knowledge of all hotel services, promotions, and amenities.
• Develop and maintain positive relationships with guests to enhance loyalty and repeat business.
• Manage guest feedback and suggestion mechanisms to improve service quality.
• Assist guests with transportation arrangements and dining reservations when needed.
• Prepare guest bills and ensure accurate transaction processing during check-out.
• Conduct guest satisfaction surveys and report insights to management for improvements.
• Organize special events and services for VIP guests and special occasions.
• Ensure compliance with health and safety regulations in all guest interactions.

Requirements

• Bachelor s degree in hospitality management or a related field preferred.
• Proven experience in a customer service or guest relations role.
• Excellent communication and interpersonal skills with a friendly demeanor.
• Strong organizational skills with the ability to multitask effectively.
• Proficiency in hotel management software and computer systems.
• Ability to handle challenging situations with tact and professionalism.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]