Guest Relations Coordinator

haus & haus; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading real estate agency in Dubai is seeking a Guest Relations Coordinator to join their Holiday & Short Term Rentals team. The ideal candidate will manage a portfolio of properties, ensuring high occupancy and excellent customer satisfaction. Responsibilities include coordinating check-ins, scheduling housekeeping, and addressing tenant issues. A minimum of 2 years' experience in a similar role and familiarity with the Dubai real estate market are essential. Join a fast-rising Dubai agency and apply now!

Qualifications

• Minimum 2 years experience in a similar role.
• Driving license and car is a must.
• Experience in Dubai is essential.
• Experience in the Dubai Real Estate market is preferred.

Responsibilities

• Manage a portfolio of up to 50 properties.
• Coordinate tenant issues on a daily basis.
• Schedule all housekeeping requirements for properties.
• Track and collect due rental payments.

Skills

Customer focus

Strong negotiation skills

Excellent communication skills

Advanced troubleshooting

Job description

Welcome to haus & haus. As an award-winning Real Estate agency, we have an established record of achievement and service - as well as expertise in Residential Sales & Leasing, Short Term & Holiday Rentals, Off Plan & Investments, Property Management and Commercial Properties in Dubai.

We are passionate about maintaining strong, long-lasting relationships with our clients, and are known for our impeccable service standards and professionalism.

We are seeking a Guest Relations Coordinator to join our award-winning Holiday & Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative.

Role Requirements

• Managing a portfolio of up to 50 properties (area specific).
• Coordinate any issues faced by the tenants on a daily basis.
• Coordinate check ins and check outs for the guests on a 24 hour basis.
• Schedule all housekeeping requirements.
• Facilitate any maintenance issues with our in-house maintenance team or 3rd party maintenance teams.
• Responsible to maintain a high level of occupancy all year round.
• Carrying out Inventory checks after guests leave the property.
• Answer incoming leads via email, phone and WhatsApp for listings.
• Responding to all enquiries on International platforms.
• Facilitate viewings with clients.
• Track, remind and collect any due rental payments.
• Responsible to return clients security deposits.
• Record all bookings and client's information in our PMS system.

What We Provide

• Minimum 2 years experience in a similar role.
• Driving license and car is a must.
• Experience in Dubai is essential.
• Experience and knowledge of the Dubai Real Estate market is preferred.
• Strong negotiation and consultative sales skills.
• Proven experience improving customer satisfaction.
• Excellent communication skills, with a high proficiency in English.
• Advanced troubleshooting and multi-tasking skills.

If you meet the above criteria, you could be the superstar we have been looking for!

Come and join a Dubai agency that's rising fast. Apply now!