Guest Relations Assistant

Client of Talentmate; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a Guest Relations Assistant dedicated to enhancing guest experiences through exceptional customer service. This role requires strong communication and problem-solving skills, as the assistant will manage inquiries and resolve issues promptly. The ideal candidate will be friendly and organized, ensuring that guests feel valued during their stay. Flexibility in working hours and proficiency in computer systems are essential attributes.

Qualifications

• Proven experience in a customer service environment.
• Fluency in English, both written and spoken.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Provide outstanding service to guests to ensure a memorable experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Coordinate with departments to meet guest needs and expectations.

Skills

Communication

Problem Solving

Organizational Skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description
A Guest Relations Assistant plays a pivotal role in ensuring that customers and clients feel valued and appreciated throughout their experience. This position mainly involves providing top-notch customer service, managing inquiries, and resolving issues promptly to enhance the overall guest experience. The Guest Relations Assistant works closely with other departments to ensure smooth operations and consistently meets guest expectations. Their warm and welcoming demeanor makes guests feel comfortable and valued. Attention to detail and exceptional communication skills are imperative, as they act as the primary point of contact between the guests and the organization. This role often involves working under pressure and requires the ability to think critically and solve problems swiftly. A strong sense of empathy and the capacity to juggle multiple tasks are also crucial, making the Guest Relations Assistant a valuable contributor to a positive guest experience.Responsibilities

• Provide outstanding service to guests to ensure a memorable experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Coordinate with departments to meet guest needs and expectations.
• Ensure guest information is accurate and up-to-date in the system.
• Facilitate check-ins and check-outs with efficiency and friendliness.
• Handle complaints and concerns to guest satisfaction proactively.
• Assist guests with special requests and personalized service requests.
• Develop positive relationships with guests to encourage repeat visits.
• Maintain a welcoming atmosphere in the reception area of high quality.
• Monitor social media and other channels for guest feedback actively.
• Participate in training sessions and team meetings as required regularly.
• Anticipate guest needs and go above and beyond to exceed expectations.

Requirements

• Proven experience in a customer service environment with a positive track record.
• Excellent communication skills with fluency in English, both written and spoken.
• Strong problem-solving abilities to address guest concerns efficiently.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in computer systems and Microsoft Office applications is necessary.
• High school diploma or equivalent; additional education is a plus.
• Exceptional organizational skills and attention to detail are required.
• Friendly and empathetic attitude towards guests and team interactions.

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