Guest Relations Agent - The WB™ Abu Dhabi, Curio Collection by Hilton™

Hilton Worldwide, Inc.; Abu Dhabi, Yas Island; On-site; AED 45,000 - 60,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Relations Agent for their Abu Dhabi location. The role involves engaging with VIP guests, managing check-ins, and ensuring exceptional service throughout their stay. Ideal candidates will possess strong organizational and communication skills, along with a passion for hospitality.

Qualifications

• Experience in guest relations within the hotel, leisure, or entertainment sectors.
• Strong listening skills and responsiveness to guest needs.

Responsibilities

• Checking VIP guest arrival reports and coordinating with Housekeeping.
• Welcoming and assisting with the check-in process of VIP Guests.
• Managing the Guest Relations Desk in the hotel lobby.

Skills

Organizational Skills

Communication Skills

Guest Service

Listening Skills

Education

Experience in Guest Relations

Tools

Computer Systems

Job description

Job Description - Guest Relations Agent - The WB Abu Dhabi, Curio Collection by Hilton (HOT0BMFK)

Job Description

Guest Relations Agent - The WB Abu Dhabi, Curio Collection by Hilton (HOT0BMFK)

Work Locations

THE WB Abu Dhabi, Curio Collection by Hilton, Yas Leisure Drive, Yas Island, Abu Dhabi

A Guest Relations Agent engages with our VIP Guests throughout their entire hospitality experience. From check-in to check-out, the Guest Relations Agent is always prepared to respond to VIP Guest requests at the concierge, during promotional activities, and more.

What will I be doing?

As a Guest Relations Agent, you will serve on the Front Office Team, which is the main connection between the Guest, the hotel, and various hotel departments. You will influence the first impressions of our VIP Guests and be responsible for:

• Checking VIP guest arrival reports and coordinating with Housekeeping on room allocations
• Managing special room assignments and suite occupancies
• Welcoming and assisting with the check-in process of VIP Guests, including escorting them to their rooms
• Ensuring VIP rooms meet quality standards and include all requested amenities before arrival
• Managing the Guest Relations Desk in the hotel lobby
• Serving as the main point of contact for VIP guests and briefing hotel departments on their requirements
• Maintaining the inventory of guest amenities
• Staying informed about hotel products, services, pricing, promotional offers, and VIP events

What are we looking for?

Our Guest Relations Team members are dedicated to providing exceptional service and work collaboratively with other team members. To succeed in this role, you should demonstrate:

• Calmness, efficiency, and strong organizational skills
• Excellent presentation and communication skills
• A passion for delivering outstanding guest service
• The ability to multi-task and maintain a positive attitude with VIP guests
• Proficiency with computer systems
• A professional manner emphasizing hospitality and guest service
• Experience in guest relations within the hotel, leisure, or entertainment sectors
• Strong listening skills and responsiveness to guest needs

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has provided exceptional experiences to business and leisure travelers, focusing on quality, service, amenities, and value. Our vision is “to fill the earth with the light and warmth of hospitality,” inspiring us to create remarkable experiences worldwide. Our team Members are at the heart of this mission.