Guest Relations Agent - German Speaker

Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.

Respond to guests' needs and anticipate their unstated ones.

Expect and react promptly to guests’ requirements and inquiries.

Actively listen and resolve guests’ complaints.

Oversee and coordinate all arrivals and departures of special guests (VIPs).

Coordinate and manage communication between guests and staff.

Promote all amenities, conveniences and programs offered.

Qualifications

Proven working experience as GRA.

Working experience in hospitality.

Proficiency in English.

Fluency in German Language.

Excellent problem resolution skills along with outstanding communication and active listening skills.

Ability to work flexible hours.

Highly responsible and reliable with a professional presentation.

BS degree in hospitality management is desirable, business administration or related field.

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.