Guest Relations Agent (German/Russian Speaker)

Guest Relations Agent (German/Russian Speaker)

Guest Relations Executive
An exciting opportunity has arisen for a Guest Relations Executive to join Rixos Premium Saadiyat Island, Abu Dhabi.

What you will be doing:

• Provide exceptional service to the guests & maintains the overall efficiency of standards set.
• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
• Respond to guests needs and anticipate their unstated ones
• Expect and react promptly to guests requirements and inquires
• Actively listen and resolve guests complaints
• Oversee and coordinate all arrivals and departures of special guests (VIPs)
• Coordinate and manage communication between guests and staff
• Promote all amenities, conveniences and programs offered

Desired Candidate Profile

Qualifications

Your experience and skills include:

• Relevant experience as Guest Relations or similar is an asset.
• Diploma/ BS degree in hospitality management, business administration or related field.
• Proficiency in English.
• German or Russian is a must
• Excellent problem resolution skills along with outstanding communication and active listening skills.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Guest Relations Agent (German/Russian Speaker)

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