Guest Relations Agent (German/Russian Speaker)

Accor; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a unique resort that embodies luxury and exclusivity as a Guest Relations Executive. In this role, you will provide exceptional service to guests, ensuring their needs are met with a personal touch. Your ability to anticipate guests' unstated desires will be key in creating memorable experiences. Work in a dynamic environment where every day presents an opportunity to engage meaningfully with guests and contribute to a culture of heartfelt hospitality. Embrace the chance to grow your career in a vibrant team dedicated to excellence in service.

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Opportunities for career development

Corporate Social Responsibility activities

Qualifications

• Relevant experience in Guest Relations or similar roles.
• Proficiency in English, with German or Russian as a must.

Responsibilities

• Provide exceptional service and maintain high standards.
• Respond to guests' needs and resolve complaints promptly.
• Coordinate communication between guests and staff.

Skills

Guest Relations

Problem Resolution

Communication Skills

Active Listening

Flexibility

Education

Diploma in Hospitality Management

BS Degree in Business Administration

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

Guest Relations Executive
An exciting opportunity has arisen for aGuest Relations Executiveto join Rixos Premium Saadiyat Island, Abu Dhabi.

What you will be doing:

• Provide exceptional service to the guests & maintains the overall efficiency of standards set.
• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
• Respond to guests needs and anticipate their unstated ones
• Expect and react promptly to guests’ requirements and inquires
• Actively listen and resolve guests’ complaints
• Oversee and coordinate all arrivals and departures of special guests (VIPs)
• Coordinate and manage communication between guests and staff
• Promote all amenities, conveniences and programs offered

Qualifications

Your experience and skills include:

• Relevant experience as Guest Relations or similar is an asset.
• Diploma/ BS degree in hospitality management, business administration or related field.
• Proficiency in English.
• German or Russian is a must
• Excellent problem resolution skills along with outstanding communication and active listening skills.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.

Additional Information

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding