Guest Relations Agent

Mövenpick Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand in Dubai is seeking a Guest Relations Agent to provide personalized service to guests throughout their stay. This includes engaging with guests during dining experiences to gather feedback and enhance satisfaction. The ideal candidate should possess exceptional interpersonal skills and a passion for hospitality. This role offers an opportunity to contribute to guest satisfaction at a high-quality establishment.

Qualifications

• Exceptional interpersonal and communication skills.
• Ability to engage with guests and handle feedback constructively.
• Experience in hospitality preferred.

Responsibilities

• Deliver personalized service to all guests during their stay.
• Engage with guests during meals to gather feedback and ensure satisfaction.
• Coordinate closely with Front Office and Food & Beverage teams.

Job description

Overview

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, Join us and become a Heartist. We are Heartists. “Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments. We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.

Job Description

The Role

Under the direct guidance of the Front Desk Manager, the Guest Relations Agent is responsible for delivering a warm, personalized, and professional service to all guests throughout their stay. A key part of this role includes engaging with guests during breakfast, lunch, and dinner in the hotel’s dining venues to gather feedback, ensure satisfaction, and support service excellence.

The Guest Relations Agent plays a vital role in enhancing the overall guest experience, resolving concerns proactively, and contributing to the improvement of guest satisfaction scores and Revenue Per Stay (RPS). This position requires close coordination with the Front Office and Food & Beverage teams to ensure seamless service and guest recognition.