Guest Relation Supervisor Officer

Royal Rose Hotel; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated professionals to enhance guest experiences. This role requires a Bachelor in Hotel Management and a passion for customer service. Ideal candidates will have 2-10 years of experience in the hospitality sector, preferably with international hotel chains. Proficiency in English is essential, and knowledge of additional languages such as Arabic, Russian, or Chinese will be advantageous. Join a dynamic team where your proactive approach will contribute to creating memorable stays for guests in a vibrant hotel environment.

Qualifications

• Minimum 2 years of experience in hospitality required.
• Proficiency in English and knowledge of Arabic/Russian/Chinese is a plus.

Responsibilities

• Manage guest relations and provide excellent customer service.
• Ensure smooth operations at the front office and reservations.

Skills

Guest Relations

Customer Service

Education

Bachelor of Hotel Management

Tools

OnQ System

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Location: United Arab Emirates

Experience: 2 to 10 years

Job Function: Hospitality / Medicare / Account Management

Skillset: Guest Relations, Customer Service

REQUIRED QUALIFICATIONS:
- Preferably with an International Hotel Chain Experience.
- Front Office & Reservations: Knowledge of the OnQ System and fluency in (Arabic / Russian / Chinese) language is a plus.
- Good command of English (spoken/written).
- Minimum 2 years of experience within the hospitality industry.
- Must be proactive.
- Computer Literate.
- Locally available.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Chefs
• F&B
• Front Desk

Keywords:

• Officer