Guest Relation Agent (Female - German, French, Russian Speaker)

RIXOS; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Join Rixos Premium Saadiyat Island as a Guest Relations Agent, responsible for providing outstanding service to guests from check-in to check-out. This role requires a friendly demeanor and proactive assistance to ensure a memorable luxury experience, making every guest feel welcomed and valued.

Qualifications

• Minimum 2 years of experience in a customer-facing role, preferably in hospitality.
• Fluent in English; additional languages are a plus.
• Ability to remain calm under pressure.

Responsibilities

• Greet and welcome guests upon arrival.
• Assist with check-in and check-out procedures.
• Handle guest requests and complaints in a timely manner.

Skills

Communication

Interpersonal Skills

Empathy

Multitasking

Flexibility

Education

Experience in customer-facing roles

Tools

Hotel Management Software

Microsoft Office

Job description

The Guest Relations Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests, ensuring their comfort, resolving any issues promptly, and providing personalized services that reflect the hotel's high standards.

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Assist with check-in and check-out procedures efficiently and accurately.
• Handle guest requests, inquiries, and complaints in a timely and courteous manner.
• Provide information on hotel facilities, services, and local attractions.
• Coordinate special guest requests (e.g., room preferences, special occasions, amenities).
• Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
• Maintain updated knowledge of hotel policies, promotions, and room availability.
• Record guest feedback and contribute to improving guest satisfaction scores.
• Anticipate guest needs and offer proactive assistance.
• Promote hotel services, facilities, and upgrades when appropriate.

Qualifications

• Minimum 2 years of experience in a customer-facing role, preferably in hospitality or front office.
• Excellent communication and interpersonal skills.
• Friendly, empathetic, and service-oriented personality.
• Proficient in using hotel management software and Microsoft Office.
• Ability to multitask and remain calm under pressure.
• Fluent in English (additional languages are a plus).
• Flexibility to work shifts, weekends, and holidays as needed.

Additional Information

Your team and working environment :

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding