Guest Liaison Coordinator

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in hospitality is seeking a Guest Services Coordinator for their luxury resort in Dubai. The successful candidate will manage daily guest operations, ensure high service standards, and maintain communication across departments. This position requires strong communication skills and experience in front office procedures in a 5-star hotel environment.

Qualifications

• At least 2 years working experience relevant to Front Office procedures.
• Experience in working in remote locations is a strong asset.

Responsibilities

• Co-ordinate all activities and operations of Guest Services Center.
• Ensure quality of data is maintained within the property management system.

Skills

Strong Communication

Education

High school diploma or higher

Job description

Description

POSITION SUMMARY

JOB SUMMARY

To ensure the professional and effective running of the day to day rooms administrative operations in accordance with all luxury collection service standards and in line with Marriott Hotels and Resorts Policies and provide personalized services and direct coordinating of all aspects of the guests stay at the resort through the co-ordination of the other operations unit. To act as the primary link between the guests and the operations being responsible for ensuring delivery of the resorts services to visitors and guests. To maintain accurate procedures for guest reception check-in and pre-arrival formalities and arrange daily activities in line with the resorts services and functionality.

SCOPE / BUSINESS CONTEXT

• A Full Time position based atAl Maha Desert Resort and Spa The Luxury Collection.
• Number of Direct Reports - 2
• Titles of Direct Reports 2

CANDIDATE PROFILE

Experience:

• At least 2 years working experience in a position relevant to the Front Office procedures from 5* hotels and resorts. Experience in working in remote locations is a strong asset.

Skills and Knowledge

• Strong Communication skills (verbal listening writing)

Education or Certification

• High school diploma or higher.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Assist front office leaders to co-ordinate all activities operations and running of Guest Services Center- whilst actively displaying a proactive team work.
• Together with direct report take a leading role in positively representing the company with guest through reinforcing a customer focused approach to hotel operations at all times and harnessing Guest Satisfaction Survey (GSS) data is a tool measure success.
• Activity drive Marriott Internatinal programme and ensure daily monthly and yearly target is being met.
• Run and review pre-arrival GPS reports and ensure to keep a steady communication platform in the system for all arriving guests.
• Manage all GXP functionalities and processes and ensure a full usage of the same by all direct reports.
• As a pre-arrival communication Ambassador ensure all guest are engaged prior to arrival to resort and all other departments aware of any special occasion/ preferences communicated by the guests.
• Ensure quality of data is maintained within the property management system enabling accurate guests history and preferences.
• Ensure that all written guest feedback concerning Front Office/ Rooms is responded to within 48 hours of receipt.
• Ensure effective channels of communication are in place maximizing the opportunities of distributing the information available and encouraging ideas and participation from tea. (GXP CHAT SOP) member through monthly team briefing daily morning meeting and daily operations meeting.
• Supply and co-coordinating effective training to AYS team to carry duties as required. Ensure training profiles are in place and kept to date.
• Participate as a member of the Hotel Fire and Emergency Team as required.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

IC