Guest Experience Supervisor - Night (Arabic Speaker) - Marriott Al Forsan

Marriott Hotels Resorts; Abu Dhabi; On-site; USD 30,000 - 50,000; Full time

Job summary

A leading hotel chain is seeking a Manager to oversee guest check-ins and staff support. The role involves ensuring quality service, training employees, and managing billing processes. Candidates should have at least one year of related and supervisory experience, along with a high school diploma. Join a diverse team dedicated to providing exceptional guest experiences.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and manage billing.
• Assist in training and evaluating employees.
• Ensure adherence to quality standards and company policies.

Skills

Guest Service

Communication

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Process all guest check-ins by verifying guest identity and form of payment, assigning rooms, and activating/issuing room keys. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes and document exceptions. Secure payment prior to issuing room keys, verify and adjust billing as necessary. Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary, and follow up to ensure requests are met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure the bank at the beginning and end of each shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Guest Service and Staff Support

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships; support the team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address service needs; assist individuals with disabilities; thank guests with genuine appreciation. Communicate clearly and professionally; prepare and review written documents accurately; answer telephones with proper etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our team members. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other protected categories by applicable law.

Required Experience

Manager