Guest Experience Supervisor - Holiday Inn & Staybridge Suites Dubai Business Bay

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Join a newly opened hotel cluster in Dubai as a Guest Experience Supervisor. You will manage Front Office operations, enhance guest interactions, and ensure high service standards. If you have a passion for hospitality and strong communication skills, we invite you to apply and be part of our team.

Benefits

Competitive salary and benefits package

Part of the global IHG family

Qualifications

• Previous supervisory experience in a similar role.
• Excellent English communication skills; additional languages preferred.
• Strong relationship-building skills.

Responsibilities

• Manage daily Front Office operations and guest interactions.
• Support Guest Experience Specialists to deliver excellent service.
• Oversee guest preferences and entitlements according to Brand Standards.

Skills

Communication

Relationship Building

Job description

Guest Experience Supervisor - Holiday Inn & Staybridge Suites Dubai Business Bay

Starting with a warm, inviting welcome for all guests, whether traveling on business or for leisure, enjoying a quick night, or staying longer. We thrive on making our guests' stays brighter, helping them create lasting memories. Irresistible smiles and creating connections are our specialties. If you can help us spread the joy of travel, we’d love to welcome you to the Holiday Inn & Staybridge Suites family.

The Holiday Inn & Staybridge Suites Dubai Business Bay, a newly opened hotel cluster, is seeking an experienced Guest Experience Supervisor to join our team!

Located in Dubai’s Business Bay area, near the Burj Khalifa, Dubai Mall, Jumeirah Beach, and other major attractions, our hotel features 275 rooms, 120 serviced apartments, F&B outlets, and meeting facilities.

YOUR DAY-TO-DAY RESPONSIBILITIES

As Guest Experience Supervisor, you will work under the general direction of the Rooms Manager, following IHG and hotel policies. Your role involves interacting with guests and the community, managing daily Front Office operations, and supporting Guest Experience Specialists to deliver excellent service. You will ensure the lobby functions as the main engagement point for guests, overseeing guest preferences and entitlements according to Brand Standards. Establish effective communication channels across departments to enhance guest service and hotel operations.

WHAT WE NEED FROM YOU

We value personality, originality, creativity, focus, and a passion for delivering outstanding results both individually and as a team. Previous supervisory experience in a similar role, managing guest expectations, and driving team performance is required. Excellent English communication skills are essential; additional languages are preferred. Strong relationship-building skills are a plus.

WHAT WE OFFER

We provide a competitive salary and benefits package. Join us and become part of the global IHG family, where teamwork, trust, support, integrity, and diversity are core values. We look for individuals who notice the little things that make a difference to guests and who are always seeking ways to improve. Visit www.careers.ihg.com to learn more about us.

Show us how your passion and personality make you the perfect fit to deliver memorable experiences. If you believe you’re a great fit even if you don’t meet every requirement, apply today and start your journey with us.