Guest Experience Supervisor - Four Points by Sheraton Sheikh Zayed Road Dubai

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a dedicated individual to manage guest check-ins and ensure high-quality customer service. The ideal candidate will have a high school diploma and at least one year of related and supervisory experience. Responsibilities include processing payments, training staff, and maintaining professional appearance. This role emphasizes teamwork and exceptional customer service in a fast-paced environment.

Qualifications

• At least 1 year of related work experience required.
• Minimum of 1 year of supervisory experience preferred.

Responsibilities

• Process guest check-ins and verify identities.
• Assist management in training and evaluating staff.
• Ensure adherence to quality standards and company policies.

Skills

Customer service

Teamwork

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Process all guest check-ins by verifying guest identity, form of payment, assigning rooms, and activating/issuing room keys. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes and document exceptions. Secure payment prior to issuing room keys; verify and adjust billing as needed. Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests and contact appropriate staff if necessary. Follow up to ensure requests are met. Process all payment types, including vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at the beginning and end of each shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Customer Service & Teamwork

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guest service needs; assist individuals with disabilities; thank guests with genuine appreciation. Communicate clearly and professionally; prepare and review written documents accurately. Answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None required.

Marriott International is an equal opportunity employer that believes in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Required Experience: Manager