Guest Experience Phone Agent

InterContinental Hotels Group; United Arab Emirates; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

Room discounts

Training opportunities

Job summary

InterContinental Abu Dhabi is seeking a Telephone Operator to be the first point of contact for guests, handling calls with courtesy and professionalism and directing inquiries to the right teams. You will play a key role in creating a welcoming guest experience through accurate information and timely assistance.

The ideal candidate will demonstrate strong communication skills, multitask effectively during peak times, and maintain guest privacy while delivering exceptional service in a

Qualifications

• Previous experience in a customer-facing role in hospitality.
• Excellent verbal communication and telephone etiquette.
• Warm, friendly, and professional guest service approach.
• Strong listening skills and ability to understand guest requests.
• Ability to multitask and manage high volumes of calls calmly.

Responsibilities

• Answer incoming calls promptly and professionally per hotel standards.
• Greet callers and route to the appropriate department.
• Provide information on hotel facilities, hours, and services.
• Record guest requests accurately and coordinate with departments.
• Follow up on requests to ensure timely completion.
• Handle wake-up calls and message delivery with confidentiality.
• Maintain logs of calls and guest interactions and protect privacy.

Skills

Verbal communication

Telephone etiquette

Guest service

Multitasking

Attention to detail

English proficiency

Job description

InterContinental Abu Dhabi is seeking a Telephone Operator to be the first point of contact for guests, handling calls with courtesy and professionalism and directing inquiries to the right teams. You will play a key role in creating a welcoming guest experience through accurate information and timely assistance.

The ideal candidate will demonstrate strong communication skills, multitask effectively during peak times, and maintain guest privacy while delivering exceptional service in a