Guest Experience Manager

SupportFinity™; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality firm in the UAE is seeking a Guest Experience Manager to lead their team and provide outstanding service. The ideal candidate has 3-5 years in a guest-facing role within the luxury sector, possesses excellent communication skills, and is ready to enhance guest satisfaction through innovative programs. This role includes a competitive salary and various benefits, including medical insurance and career growth opportunities.

Benefits

Competitive tax-free salary

Annual Incentive Plan

Medical and life insurance

Paid annual leave

Learning & Development Programs

Qualifications

• 3-5 years of experience in a guest-facing role in luxury hospitality.
• Fluency in English, additional languages are an advantage.
• Strong organizational and leadership skills.

Responsibilities

• Lead the Guest Experience team to provide outstanding service.
• Monitor and enhance guest satisfaction through feedback.
• Train and coach team members for high-quality service.

Skills

Guest service orientation

Leadership

Communication skills

Problem-solving

Job description

Overview

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Location

In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons Candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.

What You Will Do

• Lead and manage the Guest Experience team to provide an outstanding level of service to all guests.
• Ensure smooth guest arrival and departure experiences, including proper room allocation and addressing any issues or concerns.
• Monitor guest feedback and implement strategies to enhance guest satisfaction and loyalty.
• Collaborate with other departments to maintain a seamless flow of communication and deliver exceptional service throughout the guest journey.
• Develop and implement innovative guest experience programs and initiatives, staying up-to-date with the latest industry trends.
• Oversee the maintenance of guest profiles, ensuring accurate recording of guest preferences and personalizing guest stays accordingly.
• Train and coach team members to ensure a consistent and high-quality level of service.

What You Bring

• Minimum 3-5 years of experience in a guest-facing role within the luxury hospitality industry, preferably in a supervisory or managerial capacity.
• Excellent communication and interpersonal skills, with fluency in English (additional languages are an advantage).
• Strong leadership and team management abilities, capable of inspiring and guiding a diverse team.
• Proven experience in delivering exceptional guest experiences and maintaining high levels of guest satisfaction.
• Thorough knowledge of hotel operations, front office procedures, and reservation systems.
• Ability to work well under pressure and effectively handle guest concerns in a professional manner.
• Strong organizational and problem-solving skills, with a keen attention to detail.

What Do We Offer

• Work Authorization.
• Competitive tax-free salary and service charge.
• Annual Incentive Plan.
• Live out allowance.
• Medical and life insurance.
• Paid annual leave.
• Paid home leave ticket.
• End of service gratuity.
• Learning & Development Programs.
• Career opportunities and international transfer.
• And more...

Schedule

• 5 day per week over 48 hours
• Rotation of the shifts (morning, afternoon, evening, night)