Guest Experience Manager

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Guest Relations Manager to create unforgettable experiences for guests. This role offers a unique opportunity to grow within a prestigious hotel group, contributing to a culture of excellence and service. With a focus on personal development and corporate responsibility, you'll lead a team dedicated to ensuring every guest feels welcomed and valued. Join a company that champions diversity and inclusion, where your passion for hospitality can flourish, and every day presents new opportunities to make a difference. If you're ready to embark on a rewarding career path, apply today!

Benefits

Employee benefit card with discounted rates

Learning programs through Academies

Opportunity to develop talent

Corporate Social Responsibility activities

Qualifications

• Minimum of two years experience in a similar role in a 5-star luxury hotel.
• Strong leadership and interpersonal skills are essential.

Responsibilities

• Ensure efficient operation in Guest Services and manage team training.
• Handle complaints and develop relationships with guests to encourage loyalty.

Skills

Customer Service

Leadership

Communication Skills

Multitasking

Problem Solving

Language Skills (preferably Russian)

Education

Bachelor's degree in Hospitality

Tools

MS Office

Opera system

Job description

Guest Relations Manager

Can you bring your own personality to create a magnifique experience and naturally connect with guests and colleagues alike?

We are looking for a Guest Relations Manager to join our team! This could be the next step for you into a management position within the hotel and the group, so APPLY TODAY to get lots of perks and benefits, learn & grow continuously, and start your lifelong career here!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

• Responsible for ensuring the efficient operation in Guest Services
• Ensure that all team members are properly trained
• Handle complaints/incidents/accidents occurring in the hotel when required
• Manage & motivate the teams to upsell and ensure that the rates given match the instructions received
• Develop high-quality relationships with guests throughout their stay to encourage loyalty

Qualifications:

Your experience and skills include:

• Minimum experience of two years in a similar role in a 5-star luxury hotel
• Bachelor's degree in Hospitality or equivalent
• Knowledge in MS Office and Opera system
• Ability to speak other languages, preferably Russian
• The ability to work under pressure, multitask, and think on your feet to quickly resolve issues is required
• Strong verbal and written communication skills and pride in personal presentation
• A genuine passion for customer service with a strong focus on always making our guests feel welcome during their stay
• Strong leadership & interpersonal skills

Additional Information:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor:
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, and dare to challenge the status quo!#BELIMITLESS

Remote Work: No

Employment Type: Full-time