Guest Experience Manager

PULLMAN; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hospitality establishment in Ras al-Khaimah is seeking a Guest Experience Manager to enhance guest satisfaction by leading the Operations team. The ideal candidate should have previous hotel experience in a supervisory or management position, strong team management skills, and a passion for guest interaction. This role involves establishing quality standards, creating operational reports, and ensuring financial and service quality targets are met.

Qualifications

• Previous experience working in a hotel environment at Supervisor or Management level.
• A passion for interacting with people to assist guests.
• Proven experience in managing a team.

Responsibilities

• Establish quality standards and performance metrics.
• Guide and mentor the Operations team for guest satisfaction.
• Create and maintain business reports reflecting operations.

Skills

Guest focus

Team management

Conflict resolution

Opera knowledge

Job description

Job Description

A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to be a Guest Experience Manager.

Working within our operations team you will establish quality and standards, expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest.

You will guide and mentor the Operations team to ensure total guest satisfaction

Target profitability for the business whilst maintaining high standards

Create and maintain business reports reflecting operational movement

Ensure that strategies, policies, standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targets

Qualifications

• Previous experience working in a hotel environment is necessary at a Supervisor or Management level
• A passion for interacting with people and a desire to go above and beyond to assist our guests.
• Proven experience in managing a team.
• Opera knowledge
• Willingness to work shifts, weekends and public holidays as part of the job role
• Have a valid Responsible Service of Alcohol certificate