Guest Experience Manager

Responsibilities:

• Assist the Front Office team in preparing for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.
• Provide a warm welcome to the guests and oversee VIP arrivals and departures.
• Keep an updated record of the guests' information in the system and handle complaints and concerns.

Qualifications:

• Previous experience in a similar role is an asset in a 5-star hotel setting.
• Knowledge in Opera system.
• Strong interpersonal and communication skills with a passion for service.

Remote Work: No

Employment Type: Fulltime