Guest Experience Leader - Front Office - InterContinental Residence Suites® Dubai Festival City

InterContinental Hotels Group; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Join a leading luxury hotel brand as a Guest Experience Leader - Front Office in Dubai. This role involves supervising front office operations, training staff, and ensuring high guest satisfaction at InterContinental Residence Suites. With a commitment to employee well-being and professional growth, IHG offers competitive salaries and extensive benefits.

Benefits

Room discounts

Comprehensive training programs

Qualifications

• Fluency in English required; additional language skills are valued.
• Experience in a front desk or guest service position at a 5-star property preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Supervise front office operations during assigned shifts.
• Conduct job trainings and provide constructive feedback.
• Keep updated on financial targets and compile occupancy statistics.

Skills

Communication skills

Fluency in English

Flexibility

Education

High school diploma or bachelor's degree

Tools

Opera reservations system

Job description

Hotel: Residence Suites Dubai F.C (DXBRS), PO Box 112225, 112225

Do you see yourself as a Guest Experience Leader - Front Office for InterContinental Residence Suites at Dubai Festival City?

What’s your passion? Whether you're into triathlons, exploring new restaurants, or dancing the tango, at IHG, we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.

Imagine working for a company that gives you Room to Be Yourself. Our commitment to our people is to deliver Room to Belong, to learn and grow, to perform, to be recognized and rewarded, to be involved, and to take the initiative and lead.

The InterContinental Hotels Group at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Supervise front office operations during assigned shift.
• Keep updated on financial targets & compile occupancy statistics.
• Be familiar with property safety, first aid and fire and emergency procedures.
• Instructing staff in credit policies and cash security procedures
• Conduct job trainings in accordance with departmental standards
• Provide constructive feedback & assist in performance appraisal discussions.
• Enhancing team performance through coaching & advising the staff

What we need from you:

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Fluency in the English language - extra language skills would be great.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma/qualification or a bachelor from university within a relatablefield.
• Experience - ideally, you’ll have spent at least 2 years in a front desk or guest service position in a 5 star property
• Ability to work independently and within a team environment

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.