Guest Experience Leader - Front Office - Crowne Plaza® Hotel Dubai Festival City

Guest Experience Leader - Front Office - Crowne Plaza Hotel Dubai Festival City

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: United Arab Emirates, Dubai

Hotel: Dubai - Festival City (DUBFC), Dubai Festival City, Po Box 45777, 45777

Do you see yourself as a Guest Experience Leader for Crowne Plaza Dubai Festival City?

At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

The InterContinental Hotels Group at Dubai Festival City consists of four hotels. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

A little taste of your day-to-day:

• Supervise front office operations during assigned shift
• Keep updated on financial targets & compile occupancy statistics
• Be familiar with property safety, first aid and fire and emergency procedures
• Instruct staff in credit policies and cash security procedures
• Conduct job trainings in accordance with departmental standards
• Provide constructive feedback & assist in performance appraisal discussions
• Enhancing team performance through coaching & advising the staff

What we need from you:

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Fluency in the English language - extra language skills would be great.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification; a college or university degree would be a bonus.
• Experience - ideally, you’ll have spent at least two years in a front desk or guest service position in a 5-star property
• Ability to work independently and within a team environment

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants.

So, join us, and you’ll become part of our ever-growing global family.

Who we are:

Join Crowne Plaza, one of the largest and best-loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure, or a blend of both.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.