Guest Experience Leader - Front Office

InterContinental; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel is seeking a Front Office Supervisor to manage reception operations, enhance team performance, and ensure guest satisfaction. Ideal candidates should have experience in a 5-star setting, strong communication skills, and a qualification in hotel management. Join us to impact guest experiences and lead a dynamic team.

Qualifications

• 2 years of experience in front desk or guest service position in a 5-star property.
• Ability to deliver constructive feedback and assist in performance appraisals.
• High school diploma or higher in a related field.

Responsibilities

• Supervise front office operations during assigned shift.
• Keep updated on financial targets & compile occupancy statistics.
• Conduct job trainings in accordance with departmental standards.

Skills

Communication

Fluency in English

Flexibility

Tech-savvy

Ability to work independently

Education

Bachelor of Hotel Management

High school diploma or qualification

Tools

Opera (reservations system)

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

A little taste of your day-to-day:

• Supervise front office operations during assigned shift.
• Keep updated on financial targets & compile occupancy statistics.
• Be familiar with property safety, first aid and fire and emergency procedures.
• Instructing staff in credit policies and cash security procedures
• Conduct job trainings in accordance with departmental standards
• Provide constructive feedback & assist in performance appraisal discussions.
• Enhancing team performance through coaching & advising the staff

What we need from you:

• Communication skills guests and colleagues will need to come to you with concerns as well as compliments, so you ll be easy to talk to
• Fluency in the English language - extra language skills would be great.
• Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.
• Flexibility - night, weekend and holiday shifts are all part of the job
• You ll have a high school diploma/qualification or a bachelor from university within a relatable field.
• Experience - ideally, you ll have spent at least 2 years in a front desk or guest service position in a 5 star property
• Ability to work independently and within a team environment

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