Guest Experience Intern

Accor Hotels; Business Bay; On-site; AED 120,000 - 200,000; Full time

Job summary

Accor Hotels is seeking a motivated Guest Experience intern for Pullman Dubai Downtown. This internship provides a unique opportunity to learn about hotel operations while delivering top-notch service. Interns will engage in various tasks such as check-ins and departmental support, driving guest satisfaction. Join a team dedicated to excellence in the heart of Dubai!

Benefits

Competitive Stipend

Discounted rates through employee benefit card

Learning programs and development opportunities

Participation in Corporate Social Responsibility activities

Qualifications

• Currently pursuing a degree in Hospitality Management, Tourism, or related field.
• Strong communication and teamwork skills required.
• Tech-savvy with hotel booking software.

Responsibilities

• Master check-ins and check-outs, ensuring a seamless guest experience.
• Support various hotel departments, enhancing overall service delivery.
• Participate in team meetings to innovate guest experiences.

Skills

Customer Service

Communication

Team Collaboration

Education

Hospitality Management or related degree

Job description

Company Description

Pullman Dubai Downtown is a cosmopolitan5 Star hotellocated in the Business Bay district in close proximity to the Burj Khalifa, Dubai Mall, and the Dubai Downtown area.

Each of our 340 stylishly designed rooms and suites, offers views of the Burj Khalifa, Canal view, and Business Bay district.

Job Description

We are looking for a Guest Experience intern to join the team at Pullman Dubai Downtown. Under the guidance of the Front Office Manager, you will be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure.

You will be expected to

• Become a front desk genius, mastering the art of check-ins, check-outs, and turning guests into raving fans!
• Dive into the digital realm of hotel booking software, becoming a tech-savvy hospitality hero.
• Channel your inner selfby supporting various departments, from housekeeping to food and beverage, and beyond!
• Join forces with your fellow interns in epic team meetings, brainstorming ways to make guest experiences unforgettable.
• Embrace your role as a hospitality professional, ready to assist across all hotel functions and emerge as the ultimate Pullman's Progress Champion

Qualifications

• Currently pursuinga Hospitality Management, Tourism, or related degree program from a reputed International Hospitality School

Additional Information

What is in it for you:

• Competitive Stipend and other benefits with 5 Working Days and 2 Days Off Schedule.
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21