Guest Experience Host & Reservations Specialist

Buffalo Wings & Rings Dubai; Dubai; Sur place; AED 22 000 - 26 000; Plein temps

Résumé du poste

Buffalo Wings & Rings Dubai is seeking a friendly Hostess to welcome guests, manage reservations and assist service staff. You will greet guests, answer calls, coordinate seating arrangements and ensure smooth flow during peak hours.

The ideal candidate has a minimum of 2 years' experience in hospitality, excellent English communication, and a strong customer-service mindset. UAE-based candidates preferred; UAE location is essential for this role.

Qualifications

• High School qualification or equivalent is preferred.
• Minimum 2 years’ experience working as Hostess in f&b environment.
• Experience as Hostess in a high-volume, fast pace restaurant is preferred.
• Able to communicate clearly with peers and superiors.
• Very good verbal and written communication skills in English.

Responsabilités

• Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
• Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
• Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.
• To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
• Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
• Perform any tasks related to billing according to restaurant standards and cashiering policies if required.
• To bid friendly farewell to guests and sincerely thank them for their visit.
• Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times.
• Communicate clearly and directly with all colleagues and superiors to avoid misunderstandings and other shortfalls.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Ensure grooming and appearance standards are implemented and maintained at all times.
• Listen to every guest and observe body language carefully to understand needs and delight guests.
• Create WOW moments to surprise and delight guests in the outlet through gestures and other actions.

Connaissances

Guest service

Communication

Telephone etiquette

Multitasking

MS Office basics

English language

Formation

High School diploma

Outils

Table Management System

Description du poste

Buffalo Wings & Rings Dubai is seeking a friendly Hostess to welcome guests, manage reservations and assist service staff. You will greet guests, answer calls, coordinate seating arrangements and ensure smooth flow during peak hours.

The ideal candidate has a minimum of 2 years' experience in hospitality, excellent English communication, and a strong customer-service mindset. UAE-based candidates preferred; UAE location is essential for this role.