Guest Experience Expert Telephone Operator - Delta Hotels by Marriott Jumeirah Beach

Marriott Hotels Resorts; Dubai; On-site; AED 110,000 - 147,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking a Guest Experience Expert who will create memorable experiences for guests. The role involves addressing guest requests, ensuring a safe workplace, and maintaining professional communication. Applicants should possess a high school diploma; no prior experience is required. This position requires an active approach to work to deliver excellent service.

Qualifications

• A high school diploma or G.E.D. equivalent is required.

Responsibilities

• Deliver memorable guest experiences through various services.
• Address guest requests and process operational needs.
• Maintain a professional appearance and communicate effectively.

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we aim to create an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests throughout their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing local highlights, the Guest Experience Expert makes transactions feel like part of the experience.

No matter the position, there are key elements critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional appearance and communication. Guest Experience Experts will be on their feet and moving around (standing, sitting, or walking for extended periods) and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance). Excelling in these responsibilities (and other reasonable duties as requested) is essential to deliver excellent service to our guests and support our business every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: None required.
• Supervisory Experience: None required.
• License or Certification: None required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.