Guest Experience Expert - Team Leader Front Office

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking Guest Experience Experts to enhance the guest journey by providing exceptional service and support. This role involves engaging with guests, addressing their needs, and ensuring a smooth and enjoyable stay. Candidates should have a strong focus on customer service, excellent communication skills, and the ability to manage various tasks effectively. Join a vibrant team that values diversity and is committed to creating memorable experiences for every guest. If you thrive in a dynamic environment and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• Strong customer service skills and the ability to communicate effectively.
• Ability to handle guest requests and operational needs efficiently.

Responsibilities

• Deliver a memorable guest experience by assisting with check-in and check-out.
• Address guest requests and manage operational needs throughout their stay.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and checkout. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow confined or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.