Guest Experience Expert - Team Leader Front Office

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking a Guest Experience Expert who will deliver exceptional service and enhance guest experiences during their stay. This role requires a high school diploma and offers hands-on duties, including assisting with luggage and addressing guest needs. Candidates with no prior experience are welcome to apply. Join a vibrant team committed to creating memorable guest experiences.

Qualifications

• No related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Responsibilities

• Deliver a wide range of services that enhance the guest experience.
• Process operational needs and address guest requests.
• Assist guests with baggage and provide orientation about local attractions.

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or the designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (standing, sitting, or walking for extended periods; moving through narrow, confined, or elevated spaces; as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive environment. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.