Guest Experience Expert (Guest Relations Agent)

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain in Dubai seeks a Guest Experience Expert. This role involves ensuring memorable experiences for guests through exceptional service while following company policies. Candidates should have a high school diploma or equivalent. The position does not require prior work or supervisory experience.

Qualifications

• Education is required as a high school diploma or G.E.D. equivalent.
• No related work experience is necessary for this role.
• No supervisory experience is required.

Responsibilities

• Create a safe workplace and follow company policies.
• Maintain confidentiality and uphold quality standards.
• Interact with guests to enhance their experience.

Education

High school diploma or G.E.D. equivalent

Job description

Overview

POSITION SUMMARY

Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

Responsibilities

No matter what position you are in there are a few things that are critical to success creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None
• Required Experience: Unclear Seniority

EEO Statement: At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.