Guest Experience Expert (Guest Relations)

The Ritz-Carlton; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Join a prestigious hospitality brand where your role as a Guest Experience Expert goes beyond check-ins and check-outs. In this dynamic position, you'll create memorable experiences for guests by proactively delivering exceptional service and addressing their needs. Be part of a team that values creativity, compassion, and excellence, all while maintaining a professional appearance and communication. This role offers a unique opportunity to grow within a globally recognized brand that prioritizes employee development and inclusivity.

Qualifications

• High school diploma or equivalent is required.
• No prior work or supervisory experience is necessary.

Responsibilities

• Deliver a wide range of services to enhance guest experiences.
• Address guest requests and complete operational reports.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we aim to create a memorable and unique experience. Our Guest Experience Experts proactively deliver a wide range of services to guide guests throughout their stay. They are empowered to move freely within their space to perform their duties, including processing operational needs, addressing guest requests, completing reports, and sharing local highlights. They make transactions feel like part of the overall experience.

No matter the role, success depends on creating a safe workplace, following policies and procedures, maintaining confidentiality, protecting assets, upholding quality standards, and presenting a professional appearance and communication. Guest Experience Experts will be on their feet, moving around, and handling objects weighing up to 10 pounds without assistance. Performing these duties well is essential to ensure guest satisfaction and business success.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent
• Related Work Experience: None required
• Supervisory Experience: None required
• License or Certification: None

At Marriott International, we are committed to being an equal opportunity employer, valuing diverse backgrounds and fostering an inclusive environment. We do not discriminate based on disability, veteran status, or other protected categories.

With over 100 award-winning properties worldwide, The Ritz-Carlton creates extraordinary experiences that leave a lasting impression. We attract top hospitality professionals who craft lifelong memories, empowering them to be creative, thoughtful, and compassionate. Our standard of excellence is guided by the "Gold Standards," which include our Employee Promise, Credo, and Service Values. These standards underpin our culture and drive our success in delivering luxury service globally.

Joining The Ritz-Carlton means becoming part of a prestigious portfolio of brands within Marriott International. Here, you can do your best work, start your purpose, belong to a global team, and grow into the best version of yourself.