Guest Experience Expert - Front Office

Marriott Hotels Resorts; Dubai; On-site; AED 25,000 - 45,000; Full time

Job summary

An established industry player is seeking Guest Experience Experts who are passionate about creating memorable experiences for guests. This role involves a hands-on approach to service, ensuring guests feel welcomed and valued throughout their stay. The ideal candidates will thrive in a dynamic environment, where they will engage with guests and assist with various needs, from check-in to luggage transport. If you are enthusiastic about hospitality and enjoy being on your feet, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent required.
• No related work or supervisory experience necessary.

Responsibilities

• Deliver a memorable and unique guest experience throughout their stay.
• Assist guests with luggage and transportation needs.

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, sharing highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell areas, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (standing, sitting, or walking for extended periods; moving through narrow, confined, or elevated spaces; as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds without assistance and up to 100 pounds with assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.