Guest Experience Expert - Front Office

Client of Talentmate; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is looking for a Guest Experience Expert Front Office to enhance guest journeys. This role involves delivering exceptional service from check-in to check-out, addressing guest inquiries, and coordinating with various departments to ensure a seamless experience. Ideal candidates will possess strong communication skills, a customer-focused mindset, and experience in front office operations. Join a dynamic team where your contributions will significantly impact guest satisfaction and service excellence in a vibrant hospitality environment.

Qualifications

• 2-4 years of front office or guest service experience required.
• Proficient in PMS systems and MS Office applications.

Responsibilities

• Greet guests and handle check-ins and check-outs efficiently.
• Address inquiries and complaints professionally.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Multitasking

Fluency in English

Education

Diploma in Hospitality

Degree in Hospitality

Tools

PMS (Opera, Fidelio)

MS Office

Job description

We are seeking a welcoming and service-oriented Guest Experience Expert Front Office to join our hospitality team in the UAE. This role delivers exceptional front desk service, enhancing the overall guest journey from arrival to departure.

Responsibilities

1. Greet guests warmly and handle check-ins and check-outs efficiently.
2. Address guest inquiries, complaints, and requests professionally.
3. Coordinate with housekeeping, concierge, and other departments for guest needs.
4. Process payments, reservations, and room changes accurately.
5. Provide information about hotel services, promotions, and local attractions.
6. Ensure smooth communication through phone, email, and face-to-face interactions.
7. Maintain a clean and organized front desk area.
8. Uphold company policies, procedures, and quality service standards.
9. Assist with VIP guest experiences and special requests.
10. Handle guest feedback and escalate unresolved issues to management.

Requirements

1. Diploma or degree in Hospitality or related field.
2. Minimum 2-4 years of front office or guest service experience.
3. Proficient in PMS (e.g., Opera, Fidelio) and MS Office.
4. Excellent interpersonal and communication skills.
5. Fluent in English; knowledge of Arabic or other languages is an asset.
6. Well-groomed, courteous, and customer-focused.
7. Ability to multitask and work flexible shifts.
8. Familiarity with UAE hospitality standards and service protocols.

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