Guest Experience Expert AYSCID - Marriott Al Forsan

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hotel chain seeks a Guest Experience Expert to create memorable experiences for guests. This role involves providing exceptional service, addressing guest requests, and ensuring a safe and professional workplace. Ideal candidates will have a high school diploma and strong communication skills. Join a diverse team committed to inclusivity and excellence.

Qualifications

• No related work experience required.
• Must create a safe workplace and follow company policies.
• Professional appearance and communications are critical.

Responsibilities

• Deliver a wide range of services to guide guests during their stay.
• Process operational needs and address guest requests.
• Maintain confidentiality and uphold quality standards.

Skills

Guest Service

Communication

Problem Solving

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for extended periods) and take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience required.

Supervisory Experience: None.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.