Guest Experience Expert Arabic Speaker

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking Guest Experience Experts who are passionate about creating memorable experiences for guests. This role involves taking the initiative to cater to guests' needs throughout their stay, from check-in to check-out. You will be empowered to move freely, ensuring every interaction feels personal and engaging. The ideal candidate will thrive in a dynamic environment, maintaining professionalism and quality standards while being hands-on in their approach. If you enjoy working in a fast-paced setting and have a strong commitment to guest satisfaction, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent is required.
• No prior work or supervisory experience is needed.

Responsibilities

• Deliver a memorable guest experience through various services.
• Assist guests with their needs, including luggage handling.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and checkout. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (standing, sitting, or walking for an extended time; moving through narrow confined or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reaching overhead and below the knees including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.