Guest Experience Expert (Arabic Speaker)

Marriott Hotels Resorts; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hotel chain is seeking a Guest Experience Expert in Abu Dhabi. This role emphasizes creating unique guest experiences through proactive service. Responsibilities include managing guest requests and ensuring professional standards. Ideal candidates are required to have a high school diploma, and no prior experience is necessary. Physical capability to handle moving and lifting is a must. Join us in providing exceptional hospitality!

Qualifications

• Creating a safe workplace and following company policies.
• Being professional in appearance and communication.
• Ability to be on feet and perform physical tasks.

Responsibilities

• Deliver a wide range of services to enhance guest experience.
• Process operational needs and address guest requests.
• Assist guests with luggage and transportation.

Education

High school diploma or G.E.D. equivalent

Job description

Description

Position Summary

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces, as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.