Guest Experience Expert (Arabic/ Russian Speaker)- Front Desk

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking a Guest Experience Expert to provide exceptional service and guidance throughout guests’ stays. Responsibilities include ensuring a safe workplace, upholding quality standards, and engaging with guests proactively. The ideal candidate does not need prior experience and must have a high school diploma. Join a team that values diversity and fosters an inclusive environment.

Qualifications

• Must have a high school diploma or G.E.D.
• No related or supervisory work experience required.
• No specific licenses or certifications needed.

Responsibilities

• Ensure guest satisfaction through proactive service.
• Maintain quality standards and a professional appearance.
• Move around and perform various manual tasks as required.

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

Responsibilities

No matter what position you are in there are a few things that are critical to success: creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status, or other basis protected by applicable law.