Guest Experience Associate

Courtyard by Marriott® Al Barsha Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a dedicated Guest Experience Expert to join their team. This role involves assisting guests in front office functions with a focus on high standards of service and hospitality. The ideal candidate has a diploma in hotel management or tourism and at least two years of relevant experience in the hospitality industry.

Qualifications

• Minimum 2 years of experience in a similar role.
• Professional presentation and positive attitude.
• Ability to work independently or as part of a team.

Responsibilities

• Assist guests in all Front Office-related functions.
• Register guests, assign rooms, and handle check-ins/check-outs.
• Process payments and ensure account accuracy.

Skills

Customer Service

Communication

Teamwork

Education

Diploma in Hotel Management or Tourism

Tools

OPERA PMS

Excel

Word

Job description

We are looking for Guest Experience Expert who can join our team immediately.

About the Role

Assist guests in all Front Office-related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality.

Responsibilities

• Primary Function: Assist guests in all Front Office-related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality.
• Guest Services & Check-In/Out: Register guests, assign rooms, accommodate special requests, handle check-ins/check-outs, process reservations, changes, and cancellations using systems like OPERA.
• Knowledge & Communication: Demonstrate strong knowledge of hotel services, room categories, rates, promotions, and use suggestive selling; provide guests with directions, amenity details, and local area information using proper phone etiquette.
• Financial Procedures: Adhere to credit, cash-handling, and payment policies; process payments, adjustments, and billing; complete cashier reports and ensure account accuracy.
• Room & Reservation Management: Track and understand room status, take reservations, follow cancellation policies, and run daily reports and contingency lists.
• Security & Coordination: Respond to unusual guest incidents, notify Loss Prevention, handle wake-up calls, follow up on unresolved issues, and assist other departments as needed.

Qualifications

• Experience, Education & Competencies
• Diploma in Hotel Management or Tourism or any equivalent
• Minimum of 2 years experiences in a similar role and/or experience in any customer-focused related in the Hotel industry.
• Knowledge of OPERA PMS system, Excel and Words strongly preferred
• Extensive knowledge of Front Desk policies and procedures
• Professional in presentation and demeanor.
• Positive attitude and good communication skills both written and verbal
• Commitment to delivering a high level of customer service
• Ability to work on your own or part of a team.