Guest Experience Ambassador

SLS Dubai Hotel & Residences; Dubai; Presencial; AED 67.000 - 100.000; Jornada completa

Descripción de la vacante

SLS Dubai Hotel & Residences is seeking a Guest Relations Associate to warmly greet guests, assist with check-in, and provide information about facilities and local attractions. You will be the main point of contact for guests during their stay, addressing inquiries and requests with courtesy and efficiency.

Coordinate VIP services, such as room upgrades and personalized attention, and follow up after departure to ensure satisfaction and loyalty.

Formación

• Experience in hospitality or customer service industry.
• Strong communication and interpersonal skills.
• Problem-solving with a proactive approach.
• Calm and professional under high-pressure situations.
• Proficiency with hotel management systems.
• Ability to multitask in a fast-paced environment.
• Team player with collaboration across departments.
• Excellent verbal and written English skills.

Responsabilidades

• Greet guests upon arrival, assist with check-in, and provide information.
• Serve as a point of contact throughout the stay for inquiries and requests.
• Address complaints professionally and seek solutions per policy.
• Maintain clear communication with guests, colleagues, and departments.
• Coordinate VIP services, room upgrades, and personalized attention.
• Follow up with guests after departure to gather feedback.
• Handle administrative tasks related to guest relations, such as updating profiles and preparing reports.
• Collaborate with front desk, housekeeping, and concierge to ensure seamless service.

Conocimientos

Customer service

Excellent communication

Problem solving

Calm under pressure

Hospitality software

Multitasking

Teamwork

English proficiency

Descripción del empleo

Job Description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Greet guests upon arrival, assist with check-in procedures, and provide information about hotel facilities, services, and local attractions.
• Act as a point of contact for guests throughout their stay, addressing inquiries, requests, and concerns promptly and courteously. This may include arranging transportation, making restaurant reservations, or coordinating special requests.
• Handle guest complaints and issues effectively and professionally, seeking solutions to ensure guest satisfaction while adhering to hotel policies and procedures.
• Maintain open and clear communication with guests, colleagues, and other departments to ensure seamless coordination and exceptional service delivery.
• Coordinate special services for VIP guests, such as room upgrades, welcome amenities, and personalized attention, to enhance their experience and loyalty to the hotel.
• Conduct follow-up calls or emails to guests after their stay to gather feedback, address any unresolved issues, and express appreciation for their patronage.
• Complete administrative tasks related to guest relations, such as updating guest profiles, preparing reports, and handling billing inquiries.
• Work collaboratively with other departments, including front desk, housekeeping, and concierge, to ensure guests' needs are met efficiently and effectively.

Qualifications

• Previous experience in a customer service role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to guest satisfaction.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency in relevant computer applications and hotel management systems.
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork