Guest Experience Ambassador

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Services Representative to enhance guest experiences. In this dynamic role, you will be the first point of contact for guests, ensuring a smooth check-in process and providing valuable information about hotel amenities and local attractions. Your ability to address inquiries and resolve issues promptly will be crucial in maintaining high guest satisfaction. Join a vibrant team that values exceptional service and fosters a friendly atmosphere, where your contributions will make a significant impact on the overall guest experience. If you thrive in a fast-paced environment and have a passion for hospitality, this opportunity is perfect for you.

Qualifications

• Experience in customer service, preferably in hospitality.
• Strong problem-solving and communication skills.

Responsibilities

• Greet guests, assist with check-in, and provide information about services.
• Handle guest complaints effectively and maintain clear communication.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Interpersonal Skills

Tools

Hotel Management Systems

Computer Applications

Job description

Job Responsibilities:

• Greet guests upon arrival, assist with check-in procedures, and provide information about hotel facilities, services, and local attractions.
• Act as a point of contact for guests throughout their stay, addressing inquiries, requests, and concerns promptly and courteously. This may include arranging transportation, making restaurant reservations, or coordinating special requests.
• Handle guest complaints and issues effectively and professionally, seeking solutions to ensure guest satisfaction while adhering to hotel policies and procedures.
• Maintain open and clear communication with guests, colleagues, and other departments to ensure seamless coordination and exceptional service delivery.

Qualifications:

• Previous experience in a customer service role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to guest satisfaction.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency in relevant computer applications and hotel management systems.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
• Strong verbal and written communication skills in English.
• Maintain positive and productive working relationships with other employees and departments.

Remote Work: No

Employment Type: Full-time