Guest Engagement Agent (Guest Relations)

Paramount Hotel Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Engagement Agent to create memorable experiences for guests. Responsibilities include welcoming arrivals, preparing guest correspondence, and ensuring guest preferences are met. Candidates should have at least 2 years of experience in customer service within a five-star hotel and possess a degree in Hospitality Management. Fluency in English is required, with additional languages preferred.

Qualifications

• Minimum of 2 years’ experience in a Receptionist/Guest Service position.
• High level of verbal and written English.

Responsibilities

• Create a unique point of contact for guests.
• Prepare welcome and departure letters.
• Conduct hotel tours and assist with amenities.

Skills

customer service

communication

hospitality management

multilingual abilities

Education

College Degree or Diploma in Hospitality Management

Tools

OPERA PMS

Microsoft Office

Job description

Job Description

Hey there!

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition as a Guest Engagement Agent and start scripting your own story at Paramount Hotel, Dubai.

Job Purpose:

To create a unique point of contact for our guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Paramount Hotel and build lasting relationships by following our core values.

Job Description:

• Comprehensive knowledge of the Hotel, including all departments, services and outlets
• Prepare welcome letters for all arriving guests, provide a warm welcome and offer assistance to all guests entering the hotel
• Ensure the lobby is clean, the furniture and newspapers look presentable at all times
• Conduct hotel tours every time it is required
• Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests and ensure cold and warm towels are always available, as per the number of arrivals
• Prepare departure letters and deliver one day prior to check out date
• Check the arrivals detailed report for the following day and day after to highlight special requests
• Prepare special occasion cards (i.e. Birthday, Anniversary, Honeymoon) and deliver to the respective rooms
• Check guests profile and identify repeat guests and prepare next day’s VIP arrival list
• Check inspected rooms prior to arrival and ensure they are set up according to guest preferences
• Raise purchase orders and requisition for guest supplies and office supplies and keep track of pending orders and monthly requisition costs
• Upsell hotel facilities and conduct hotel tours every time it is required
• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times and Update guest preferences and guest feedback in profile notes
• Perform any related duties and special projects as requested by Management

Qualification and Experiences:

Essential:

• Minimum of 2 years’ experience in a Receptionist/Guest Service position at Front Stage, preferably in an international five star hotel with more than 500 rooms
• College Degree or Diploma in Hospitality Management or equivalent
• High level of verbal and written English

Desirable:

• Preferably additional language (Arabic, Russian, French, Spanish, Italian, German)
• Knowledge of Microsoft Office applications
• Knowledge of OPERA PMS or similar software