Guest Contact Coordinator

Dorchester Collection; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Join a prestigious hotel as a Guest Contact Coordinator in Dubai, where you'll ensure a seamless guest experience. You'll manage administrative tasks, communicate with various departments, and embody the hotel's values of passion and respect. Enjoy competitive benefits including complimentary stays at sister hotels and private medical insurance.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast at sister hotels

50% discount at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company-provided transportation to and from work

Uniform provided with complimentary laundry

Service Charge

Qualifications

• 2-3 years of experience in a similar luxury hotel role.
• Proficiency in English; skills in Arabic, French, Mandarin, or Spanish are advantageous.

Responsibilities

• Manage administrative and technical requirements for guest experience.
• Handle guest requests and maintain departmental systems.
• Communicate effectively with other departments.

Skills

Customer Service

Communication

Problem Solving

Multitasking

Education

Professional Qualification or Hotel School Diploma

Job description

What you'll get
As a Guest Contact Coordinator at The Lana, Dorchester Collection Dubai, you will receive the following benefits:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast at our sister Dorchester Collection hotels
• 50% discount at bars and restaurants within all our sister hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company-provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do
You will take pride in delighting our guests and contribute to creating a welcoming environment that reflects the Dorchester Collection's culture and values. Your responsibilities include managing administrative and technical requirements to ensure a seamless guest experience, answering internal and external calls accurately, maintaining departmental systems, responding to emergency procedures, and handling guest requests such as messages, printing, and special occasions. Effective communication with other departments and the extended hotel team is essential to ensure operational alignment. You will embody our values of Passion, Personality, Respect, Working Together, and Creativity, bringing them to life daily to uphold our legacy.

What you'll bring
Your unique personality and passion are vital. You should have excellent customer service skills, outstanding communication and active listening abilities, and strong problem-solving and multitasking skills. Knowledge of technology, a relevant professional qualification or hotel school diploma, and 2-3 years of experience in a similar luxury hotel role are required. Proficiency in English is essential; skills in Arabic, French, Mandarin, or Spanish are advantageous. A customer-focused approach and a strong work ethic are also important.

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