Guest Arrival Expert (Doorman)

Marriott Hotels Resorts; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

JW Marriott Marquis Hotel Dubai is seeking talented individuals to enhance guest experiences. The role involves engaging with guests, providing exceptional service, and fostering a positive environment. Join a diverse team committed to excellence and enjoy a competitive salary with extensive growth opportunities.

Benefits

World-class training and leadership development

Discounted accommodation in over 8,000 hotels worldwide

Medical and life insurance

Recognition programs

Discounted food and drinks

Unlimited career opportunities

Qualifications

• Ability to actively listen and respond to guest needs.
• Experience in providing professional service and building trust.
• Skills in managing guest requests and ensuring satisfaction.

Responsibilities

• Engage guests with excellence and anticipate their needs.
• Deliver seamless guest services and manage transportation.
• Communicate effectively and foster positive relationships.

Skills

Guest Engagement

Communication

Problem Solving

Job description

Description

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1,608 rooms, offering awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before relaxing with a massage at Saray Spa. Sample flavors from around the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian, and Thai cuisine. For those planning an event in downtown Dubai, our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa, and Dubai Opera, all just minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott, treating guests exceptionally begins with how we treat our associates. We believe that people who genuinely love what they do create truly extraordinary experiences.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals to join our team. In return, we offer:

• An exciting career opportunity with potential for global growth within our extensive hotel portfolio.
• Learning opportunities with some of the best professionals in the region.
• Opportunities for promotion aligned with our training and development programs.
• A competitive salary and excellent benefits, including accommodation, meals on duty, transportation, and:
• World-class training and leadership development.
• Recognition programs.
• Discounted accommodation in over 8,000 hotels worldwide.
• Discounted food and drinks across our restaurants and bars.
• Discounts for friends and family.
• Unlimited career opportunities, both locally and internationally.
• Medical and life insurance.

OUR EXPECTATIONS FROM THE ROLE:

Engage Guests with Excellence:

• Actively listen, respond positively, and anticipate guest needs.
• Provide timely and professional service, addressing concerns and building trust.

Deliver Seamless Guest Services:

• Arrange transportation and promptly resolve guest requests.
• Follow up to ensure guest satisfaction.

Exhibit Arrival Expertise:

• Manage access to devices, troubleshoot, and collaborate with other departments effectively.

Offer Warm Greetings and Information:

• Welcome guests warmly, providing information about amenities, services, and local attractions.
• Assist with luggage and directions.

Communicate Effectively and Foster Positive Relationships:

• Use clear and professional language in communication with guests and colleagues.
• Support colleagues with respect and collaboration to maintain a positive working environment.

Joining Marriott Hotels means becoming part of a diverse and inclusive global team, where you can do your best work, start your purpose, and become the best version of yourself.

Marriott International is an equal opportunity employer committed to nondiscrimination and fostering an inclusive environment for all applicants and employees.