Groups & Events Sales Executive

25hours Hotels; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading hotel in Dubai is seeking a dedicated Event Coordinator to manage group and event enquiries, ensuring exceptional service from initial contact to event execution. The ideal candidate will possess strong organisational skills and a proactive attitude, ready to work in a dynamic environment. Join us to enjoy unique employee benefits, including free stays at our hotels and discounts at partner venues.

Benefits

Free stays at 25hours hotels

Generous discounts at bars and restaurants

Offers from cooperation partners

Staff parties

Qualifications

• 1–2 years experience in hotel sales, event planning, or reservations.
• Flexibility to work evenings/weekends for events.

Responsibilities

• Receive and respond to group and event enquiries.
• Prepare tailored proposals and pricing based on client needs.
• Coordinate with relevant departments to ensure event success.

Skills

Organisational Skills

Communication

Interpersonal Abilities

Attention to Detail

Education

Experience in Hotel Sales

Tools

MS Office

Opera

Delphi

Job description

• Receive and respond to all group and event enquiries (Rooms and F&B) in a timely and professional manner.
• Qualify leads by assessing client requirements, budget, and potential.
• Maintain detailed records of all enquiries using the relevant CRM or event management system.
• Prepare tailored proposals and pricing based on client needs and hotel standards.
• Conduct site inspections and presentations to convert leads into confirmed bookings.
• Prepare and issue contracts, ensuring terms and conditions are clearly communicated and agreed upon.
• Follow up with clients to secure confirmation and deposits within required timeframes.
• Act as the main point of contact for the client from confirmation to execution.
• Gather all necessary event details and input into the BEO (Banquet Event Order) system.
• Coordinate with relevant departments (kitchen, service, AV, housekeeping, etc.) to ensure all aspects of the event are aligned with client expectations.
• Organise pre-event meetings (internal and / or with the client) as needed.

Provide on-site support on the day(s) of the event to ensure smooth delivery.

• Liaise with the client during the event and resolve any issues promptly.
• Conduct post-event follow-up and collect feedback.
• Ensure all relevant systems are updated with accurate information (blocking space, updating forecasts, generating reports).
• Achieve individual and team sales targets (conversion rates, revenue, upsell).
• Support invoicing and payment follow-up in collaboration with finance.

Qualifications

Your personality counts more than your CV …

• Experience in hotel sales, event planning, or reservations (1–2 years preferred).
• Strong organisational and time-management skills.
• Excellent communication and interpersonal abilities.
• High level of accuracy and attention to detail.
• Proficiency in MS Office and hotel systems (Opera, Delphi, or similar).
• Flexibility to work evenings / weekends when required for events.
• A team player with a proactive and service-minded attitude.

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...