Groups, Conference and Events Manager

Hilton Hotels; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Groups, Conferences & Events Manager to lead and enhance their event management services. In this pivotal role, you will actively convert customer inquiries into confirmed sales while building strong relationships with corporate clients and event planners. Your expertise will ensure seamless execution of events, from initial planning to post-event evaluation, fostering a collaborative environment among various teams. If you are passionate about hospitality and have a knack for sales, this is the perfect opportunity to make a significant impact in a vibrant setting.

Qualifications

• Experience in event management or conference sales in a luxury hotel.
• Strong sales acumen and excellent communication skills.

Responsibilities

• Manage group accommodations and convert inquiries into sales.
• Oversee planning and execution of events from inquiry to follow-up.

Skills

Sales Acumen

Communication Skills

Organizational Skills

Multitasking

Analytical Skills

Education

Degree in Hospitality

Diploma in Business

Tools

Opera

Delphi

Cvent

Job description

As Groups, Conferences & Events Manager, you will manage group accommodations actively converting customer enquiries into confirmed sales. You will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Proactively identify and develop new business opportunities for group bookings, conferences, and events.
• Build and maintain strong relationships with corporate clients, event planners, travel agencies, and local businesses.
• Conduct site inspections, sales calls, and client meetings to promote the hotel's event and conference facilities.
• Work closely with the sales and revenue management teams to maximize event revenue and optimize pricing strategies.
• Oversee the planning and execution of all group, conference, and event bookings from initial inquiry to post-event follow-up.
• Ensure all event details (e.g., catering, AV requirements, room setup) are accurately communicated to internal departments.
• Collaborate with the Food & Beverage, Banqueting, and Operations teams to ensure smooth event execution.
• Provide clients with tailored event solutions that meet their needs and exceed expectations.
• Maintain an accurate and up-to-date event diary to manage space availability efficiently.
• Ensure contracts, deposits, and payments are handled in accordance with hotel policies.
• Monitor and evaluate event success, gathering client feedback for continuous improvement.
• Resolve any event-related issues in a timely and professional manner.
• Lead, mentor, and train the GCE team to provide outstanding service and achieve revenue targets.
• Foster a positive and collaborative work environment within the department and across teams.
• Prepare reports on event sales, revenue performance, and client feedback.
• Ensure compliance with all hotel standards, policies, and procedures.

What are we looking for?

• Previous experience in event management, conference sales, or group bookings within a luxury hotel or hospitality setting.
• Strong sales acumen, excellent communication, organizational skills, and the ability to multitask.
• Familiarity with event management and hotel booking software (e.g., Opera, Delphi, Cvent) is a plus.
• Degree or diploma in Hospitality, Business, or a related field preferred.
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges.
• Excellent selling capability and an ability and desire to coach selling techniques to their team.
• Excellent organizational and planning skills.
• Ability to work under pressure.