Groups, Conference and Events Coordinator (Russian Speaker)| Waldorf Astoria Dubai Palm Jumeirah

Hilton Worldwide, Inc.; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Waldorf Astoria Dubai Palm Jumeirah is seeking a Groups, Conference and Events Coordinator. The role entails planning and executing events, ensuring client specifications are met, and supporting team collaboration. Ideal candidates have 2-3 years of experience, strong organizational skills, and a proactive approach to guest service.

Qualifications

• 2-3 years of experience in event coordination or similar role in luxury hotel.
• Strong communication and organizational skills.
• Ability to handle multiple event logistics efficiently.

Responsibilities

• Manage group bookings, conferences, and event operations.
• Coordinate with teams to ensure all requirements are met for events.
• Assist with post-event follow-up and performance reporting.

Skills

Communication

Organizational Skills

Interpersonal Skills

Time Management

Problem Solving

Tools

Event Management Software

Job description

Job Description - Groups, Conference and Events Coordinator (Russian Speaker) | Waldorf Astoria Dubai Palm Jumeirah

Job Number: HOT0BPB2

Work Location: Waldorf Astoria The Palm, Palm Jumeirah Road, Crescent East, Dubai

The Groups, Conference & Events (GC&E) Coordinator is responsible for supporting the efficient planning and flawless execution of group bookings, conferences, and events within the hotel. This role demands a responsible and proactive approach, ensuring that every aspect of event coordination runs smoothly.

What will I be doing

As a GC&E Coordinator, you will assist in managing group bookings, conference, and event operations. Your main responsibility is to ensure a smooth process from inquiry to event execution, focusing on operational efficiency and guest satisfaction. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Respond promptly to customer inquiries regarding group bookings, conferences, and events, providing relevant information and ensuring all questions are answered.
• Coordinate and assist with the planning and execution of group events, conferences, and meetings, ensuring all client specifications are captured accurately.
• Support the organization and scheduling of site inspections, showcasing the hotel’s event facilities and capabilities to potential clients.
• Communicate with Food & Beverage, Banqueting, and Operations teams to ensure all event-related requirements, such as room setups, AV needs, and catering, are met to the highest standards.
• Maintain an up-to-date event diary and space availability, ensuring efficient use of hotel facilities and a smooth workflow for event bookings.
• Provide support on the day of events, ensuring smooth execution, handling issues, and responding to guest requests as needed.
• Assist with post-event follow-up, gather client feedback, and evaluate event success to improve future offerings.
• Support billing and payment processes, ensuring contracts, deposits, and payments are handled according to hotel policies.
• Ensure all event materials, such as signage, promotional items, and collateral, are prepared and in place ahead of the event.
• Assist with reporting on event performance, sales, and client feedback to contribute to the department's ongoing improvement.

What are we looking for

A Groups, Conferences and Events Coordinator working for Waldorf Astoria Hotels and Resorts should embody the attitude, behaviors, skills, and values that align with our brand and guest service standards. To succeed in this role, you should have:

• Minimum 2-3 years of experience in event coordination, sales, or a similar hospitality role within a luxury hotel or upscale environment.
• Proven ability to manage multiple event logistics, including space planning, catering, AV requirements, and room setups.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients, vendors, and internal teams.
• Excellent organizational skills with keen attention to detail.
• Ability to work effectively in a team and collaborate across departments.
• A proactive approach to problem-solving and guest service.
• Familiarity with event management software and tools.
• Strong time management skills and ability to prioritize tasks in a fast-paced environment.
• Flexibility to work varied hours, including weekends, evenings, and holidays, depending on event schedules.
• Knowledge of hospitality industry standards, especially in events and group bookings.
• Ability to handle high-pressure situations professionally.
• Strong writing and reporting skills for event documentation and feedback collection.

What will it be like to work for Hilton

Hilton is a leading global hospitality company, offering a range of accommodations from luxurious resorts to extended-stay hotels. For nearly a century, Hilton has been committed to providing exceptional guest experiences through its brands. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are at the heart of this mission, creating memorable experiences worldwide.