Ground Staff Customer Service

Alfayez Events And Logistics; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Alfayez Events And Logistics in Dubai is seeking friendly Ground Staff to join our aviation support team. You will assist passengers, answer inquiries, and help ensure a smooth airport experience for all travelers.

Key responsibilities include welcoming passengers at check-in and gates, handling queries and complaints, coordinating with airline and airport staff, assisting with boarding and baggage handling, and maintaining professionalism while following security regulations.

Qualifications

• Freshers are welcome to apply.
• Excellent communication and interpersonal skills.
• Polite professional and customer-oriented.
• Ability to work in shifts including weekends and holidays.
• Team player with a positive attitude.

Responsibilities

• Welcome and assist passengers at check-in counters and boarding gates.
• Handle passenger queries and provide timely solutions (complaints included).
• Coordinate with airline and airport staff to ensure smooth operations.
• Assist with boarding, baggage handling, and passenger guidance.
• Maintain a professional and courteous attitude at all times.
• Ensure compliance with airport security and safety regulations.
• Prepare and maintain required passenger and operational documentation.

Skills

Communication skills

Interpersonal skills

Team player

Customer-focused

Job description

We are seeking friendly professional and customer-focused Ground Staff to join our aviation support team. The ideal candidate will assist passengers handle inquiries and ensure a smooth and efficient airport experience for all travelers.

Key Responsibilities:

• Welcome and assist passengers at check-in counters and boarding gates
• Handle passenger queries complaints and provide timely solutions
• Coordinate with airline and airport staff to ensure smooth operations
• Assist with boarding baggage handling and passenger guidance
• Maintain a professional and courteous attitude at all times
• Ensure compliance with airport security and safety regulations
• Prepare and maintain required passenger and operational documentation

Requirements:

• Previous experience in customer service or airport operations is an advantage but not mandatory
• Freshers are welcome to apply
• Excellent communication and interpersonal skills
• Polite professional and customer-oriented
• Ability to work in shifts including weekends and holidays
• Team player with a positive attitude