Graduate Trainee: Relationship Manager - Business Banking UAE National

Emirates NBD Bank (PJSC); Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic professional to enhance client relationships and drive revenue growth in the banking sector. This role focuses on acquiring new clients and maximizing existing relationships while ensuring compliance with regulatory standards. The ideal candidate will thrive in a fast-paced environment, possess a strong background in financial advisory, and be adept at identifying sales opportunities. Join this forward-thinking bank to make a significant impact on client satisfaction and business success.

Qualifications

• Strong background in client relationship management and sales.
• Knowledge of SME banking products and compliance regulations.

Responsibilities

• Achieve revenue and profit targets while growing client relationships.
• Identify sales opportunities and provide strategic direction to team.
• Ensure compliance with regulations and maintain high service standards.

Skills

Client Relationship Management

Sales Strategy

Financial Advisory

Compliance Knowledge

Market Penetration

Education

Bachelor's Degree in Finance or Business

Job description

The incumbent will be responsible for acquiring new client relationships from Relationship Officers, upgrading from the mass segment, maintaining and growing existing client relationships, and meeting revenue targets for assets, liabilities, and cross-sell opportunities. The role also involves achieving high service standards, maximizing client satisfaction, and ensuring compliance with UAE Central Bank and anti-money laundering regulations.

Job Responsibilities:

1. Deliver all budgeted targets for revenue, profit, asset & deposit growth, customer acquisition, and cross-sell.
2. Achieve Business Banking business goals as specified in the annual objectives.
3. Identify sales opportunities and provide strategic direction to Relationship Officers.
4. Farm and grow accounts opened by Relationship Officers, converting them into profitable propositions for the bank.
5. Ensure maximum market penetration, including attracting new-to-bank (NTB) customers.
6. Focus on existing customers to enhance the asset and revenue base of the segment.
7. Provide timely advisory services on Trade and Treasury products and linkages.
8. Ensure minimal turnaround times (TATs) and uphold service excellence.
9. Be fully conversant with the full range of SME banking products and services.
10. Assist clients in resolving issues related to trade, assets, insurance, and investments.
11. Monitor client satisfaction and service quality levels regularly.
12. Adhere to all policies related to operational risk, sales processes, credit, and anti-mis-selling practices.
13. Maintain up-to-date compliance, KYC, and client profile documentation, ensuring confidentiality.
14. Assess customer risk, ensure product suitability, and explain products/services to meet client needs.
15. Protect the bank's reputation by adhering to best practices and maintaining professionalism.
16. Document meetings and contribute to team reporting processes.
17. Stay informed of policies and procedures related to credit lending, AML, and KYC.