Graduate Trainee: AI-Powered Event Operations Engineer

DU UAE; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

FutureX Graduate Trainee-Event Management Autonomous Operations Engineer role in United Arab Emirates focuses on monitoring alerts and escalating incidents within 24/7 SOC support. You will use AI dashboards to visualize system health and assist in automating alert handling across networks and cloud platforms.

The program requires a bachelor’s degree in networks, data science, AI or related field, with basic Python/ML scripting and a willingness to work in shifts.

Qualifications

• Bachelor's degree in computer networks, data science, artificial intelligence or relevant field.
• Experience or familiarity with IT infrastructure components such as servers, storage and cloud platforms.
• Certifications in Python for networks, AI, machine learning and data science are a plus.

Responsibilities

• Analyze first-level alerts, validate severity and escalate incidents per SOPs and SLAs.
• Use AI dashboards (Grafana, Kibana) to monitor system health and visualize alerts.
• Interact with AI agents and automation platforms for event classification and incident creation.
• Monitor actionable fault alarms and escalate to improve Trouble Ticket SLAs.
• Run basic diagnostic scripts (Python/ML) to validate faults and reduce false positives.
• Log alerts, actions and escalations in Trouble Ticketing systems with clear details.
• Identify repetitive alert patterns and contribute to automation to reduce manual intervention.

Skills

Complex problem solving

Team collaboration

Communication

Initiative

Education

Bachelor's degree in computer networks, data science, AI or relevant field

Tools

Grafana

Kibana

Python

Job description

FutureX Graduate Trainee-Event Management Autonomous Operations Engineer role in United Arab Emirates focuses on monitoring alerts and escalating incidents within 24/7 SOC support. You will use AI dashboards to visualize system health and assist in automating alert handling across networks and cloud platforms.

The program requires a bachelor’s degree in networks, data science, AI or related field, with basic Python/ML scripting and a willingness to work in shifts.