Graduate Level - Customer Service Manager

We are looking for a highly motivated Customer Service Manager to lead and enhance the customer experience at our Health & Wellness Center. You will be responsible for ensuring excellent service standards, improving client satisfaction, and managing a team of customer service representatives.

Key Responsibilities

1. Customer Experience & Satisfaction
   • Develop and implement customer service policies and procedures to enhance client experience.
   • Ensure prompt and professional handling of customer inquiries, complaints, and feedback.
   • Monitor customer satisfaction levels and implement improvement strategies.
2. Operations & Service Quality
   • Oversee the front desk and reception area to ensure smooth daily operations.
   • Maintain service quality standards and ensure compliance with company policies.
   • Handle escalated customer concerns and provide effective solutions.

Minimum Requirements:

Bachelor’s degree in Business Administration, Hospitality, or related field, or equivalent work experience in customer service, management, or a similar role within the wellness or healthcare industry.