Government Relations & Compliance Specialist

Mashreqbank PSC; United Arab Emirates; On-site; AED 160,000 - 260,000; Full time

Job summary

Mashreqbank PSC is seeking a Government and Regulatory Officer to manage requests from Courts, Police, Public Prosecution, and Minor Affairs across the UAE and Qatar. The role ensures timely, accurate, compliant handling of cases in line with approved processes and SLAs.

You will coordinate with branch managers and internal departments to support issue resolution, ensure regulatory compliance, and maintain strong external alignment with government entities and stakeholders within Mashreq.

Responsibilities

• Case Processing: Process and handle UAE Court Orders as per approved procedures.
• Cross-Border Coverage: Process and handle Qatar Court Orders and LEA requests within defined SLAs.
• Law Enforcement Support: Handle Police letters and enquiries across all UAE emirates.
• Prosecution & CID: Handle Public Prosecution and CID correspondence (UAE).
• Inbox Management: Manage and respond to email enquiries received from government entities or stakeholders.
• Systems Execution: Process cases through Velocity - MOFT system where applicable.
• Compliance: Ensure all correspondence complies fully with regulatory instructions and internal policies.
• Timely Closure: Monitor, coordinate, and follow up on assigned cases to ensure timely closure.
• Service Quality: Support initiatives that improve operational efficiency and service quality within the unit.
• Internal Coordination: Follow up on issues with internal stakeholders within Mashreq.
• External Alignment: Maintain effective coordination

Job description

Mashreqbank PSC is seeking a Government and Regulatory Officer to manage requests from Courts, Police, Public Prosecution, and Minor Affairs across the UAE and Qatar. The role ensures timely, accurate, compliant handling of cases in line with approved processes and SLAs.

You will coordinate with branch managers and internal departments to support issue resolution, ensure regulatory compliance, and maintain strong external alignment with government entities and stakeholders within Mashreq.