Golf Receptionist

Hyatt Corporation; Dubai; On-site; AED 40,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking a Golf Receptionist in Dubai. The ideal candidate will have experience in hospitality and front desk roles, manage reservations, and provide excellent customer service. Responsibilities include greeting guests, handling inquiries, and maintaining standards of conduct. This role is crucial for enhancing the guest experience at the golf club.

Qualifications

• Previous experience in hospitality or front desk roles.
• Experience handling bookings and reservations professionally.
• Familiarity with golf club operations and etiquette.

Responsibilities

• Maintain appropriate standards of conduct and hygiene.
• Greet members and guests, providing important information.
• Ensure sufficient reception materials are available.

Skills

Customer service

Reservation management

Communication

Multi-tasking

Job description

Golf Receptionist

Park Hyatt Dubai AE - DU - Dubai

Summary

• Maintain appropriate standards of conduct, dress, hygiene, appearance, and posture at all times.
• Greet and welcome members and guests with a smile, providing accurate information regarding membership details, dress code, policies, restaurant timings, age restrictions for children at fine dining, points of interest, and entertainment during special days.
• Familiarize yourself with members' names and greet them accordingly.
• Receive guests for management staff and direct them based on prior appointments.
• Ensure availability of sufficient membership forms, brochures, a first aid kit, and other relevant reception materials.
• Stay informed about daily activities, functions, entertainments, and the Duty Manager's identity.
• Take messages for management in their absence and deliver them promptly upon their return.
• Anticipate the need for taxis and follow up to prevent delays.
• Charge guests and members for overseas calls, calls outside Dubai, and mobile calls, issuing receipts accordingly.
• Accept reservations and cancellations (when restaurants are closed) following procedures, and inform callers about dress code, children policy, and reservation details.

Qualifications

• Previous experience in hospitality or front desk roles.
• Experience handling bookings and reservations professionally.
• Familiarity with golf club operations and etiquette.
• Skilled in managing customer inquiries and complaints.
• Experience using reservation and payment software systems.